Dear city and county of Honolulu,
Using the bus has been a pleasant experience these past years. For as long as I was allowed to go out by myself, the bus has been my only way of transportation if I couldn't find a ride.The costumer service and the conditions of the bus were good for the most part. And most of the time I have never had any complaints or concerns about the bus.
However one summer day when I took a trip to Pearlridge mall, the bus came later than usual, and at first it wasn't a big deal until we started going from bus stop to bus stop and I noticed that the bus was starting to get overly crowded. Their so much people in the bus that the bus actually was moving slower than usual and started to stop and have malfunctions. The feeling of dread, heat, and being very aggravated grew as we got to each destination, and it felt that people were still coming on, and by the time we got to the mall it was almost three hours later and all of the same people got off at the same place. Also as I was coming home on the bus I experienced the same situation going back. By the end of that night my aspect on taking the bus has changed a lot. That had to be the worst experience I have ever had on the city bus.
As a concerned citizen I feel that some changes need to be made to the bus system. I feel that their needs to be more bus routes going to the more congested areas like the malls or into town. I also feel that their should be a limit of people going on the bus at a time. For a while I really enjoyed my trip on the bus but I've noticed that lately these problems have been more frequently happening and I now try to avoid using the bus as much as possible now after that experience.
If these changes are made I think that the over congestion and over crowding will no longer be a problem, and riding the bus would be a more enjoyable experience for not only the costumers but also for the drivers, because then both the customers and the driver will enjoy the ride. So then the riding experience and environment should be much more pleasant, and that way more people will actually want to ride the bus.
Thank You so much for your time. All I ask is that you take some of these concerns into consideration and start to make some changes.
Sincerly,
Marissa Smith
Wednesday, December 9, 2009
Wednesday, December 2, 2009
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